Frequently Asked Questions

Serenya supports all major medical document formats including:

• PDF lab reports from any provider
• Scanned images of paper reports (JPEG, PNG)
• Blood test results, urine analysis, imaging reports
• Annual physical exam summaries
• Specialist consultation reports
• Pharmacy lab work and drug screening results

Our AI maintains high accuracy in data extraction and interpretation, validated against clinical standards. However, Serenya is designed to supplement, not replace, professional medical advice. Always consult your healthcare provider for medical decisions.

Most documents are analyzed within 30 seconds. Complex reports with multiple pages may take up to 2 minutes. You'll receive a notification when your analysis is complete.

Yes! Premium users can upload multiple documents for comparative analysis. Our AI will identify trends, changes over time, and correlations between different test results.

If our AI cannot process your document (due to poor image quality or unusual formatting), we'll provide specific suggestions for resubmission. Our support team can also help optimize document uploads.

Serenya provides educational information to help you understand your results. Always discuss findings with your healthcare provider for medical interpretation and treatment decisions.

Abnormal values are clearly highlighted with explanations. Remember that 'abnormal' doesn't always mean concerning - many factors affect lab results. Always consult your doctor for proper medical evaluation.

No. Serenya is an educational tool that explains your test results. We do not provide medical diagnoses, treatment recommendations, or replace professional medical advice.

Upload results whenever you receive them from healthcare providers. Regular monitoring helps track trends and changes in your health markers over time.

Trend analyses (Premium feature) show how your health markers change over time, identify patterns, and highlight significant changes that may warrant discussion with your doctor.

Your health documents and analysis results are stored exclusively on your device. We process documents on our secure servers for analysis, then immediately delete them. No health information is retained in the cloud.

Absolutely not. We never share, sell, or provide access to your health data to any third parties, including insurance companies, employers, or other healthcare entities.

Documents are encrypted during transmission, processed in isolated secure environments, and permanently deleted within 30 seconds. Processing servers cannot retain or access your data after analysis.

No. Once analysis is complete and data is deleted from our servers, we cannot access your health information. Only you control your data on your device.

All your data is permanently deleted when you uninstall the app. There are no cloud backups or server-side storage of your health information.

Only if you choose to share them. You can export reports and send them to your doctor.

Our platform is designed to meet HIPAA requirements for healthcare technology. Enterprise customers receive formal Business Associate Agreements.

Simply download the app and sign up with your email address. No credit card required for the free plan. You can start analyzing documents immediately after account verification.

You can cancel your subscription anytime in the app settings or through your device's subscription management. Cancellation takes effect at your next billing cycle.

Internet is required for document uploads, analysis, and report generation. Once analyzed, you can view your results and reports offline anytime.

The app itself is under 50MB. Your analysis results are stored efficiently on your device, typically using less than 1MB per document analysis.

Yes! You can export individual analyses or comprehensive health reports as PDFs.