Legal Information
Terms of Service, Privacy Policy, and Medical Disclaimer
Terms of Service
Last Updated: January 2025
1. Acceptance of Terms
By using Serenya, you agree to these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, please do not use our service. You must be 18 years or older to use this service.
2. Service Description
Serenya provides AI-powered interpretation of medical documents and lab results for educational purposes. Our service helps you better understand your medical information in plain language. Serenya is NOT a medical device, diagnostic tool, or substitute for professional medical advice.
3. User Responsibilities
- Provide accurate information during account creation
- Use the service only for personal, non-commercial purposes
- Do not share account credentials with others
- Comply with applicable laws and regulations
- Use the service responsibly and ethically
4. Medical Disclaimers
CRITICAL: Serenya is for educational and informational purposes only. We do NOT provide medical advice, diagnosis, or treatment. Always consult with healthcare professionals for medical decisions. Do not use Serenya for emergency medical situations. No doctor-patient relationship is created by using Serenya.
5. Data Processing and Privacy
We process your medical documents using secure AI systems. All data is encrypted and processed according to healthcare standards (GDPR/HIPAA compliant). Documents are processed instantly and then permanently deleted from our servers. Your personal medical data stays on your device. See our Privacy Policy for detailed information about data handling.
6. Limitations of Liability
Serenya is provided "as is" without warranties of any kind. We are not liable for any medical decisions made based on our interpretations. You use Serenya at your own risk and discretion. Our liability is limited to the maximum extent permitted by law.
7. Termination
You may terminate your account at any time through the app settings. We may suspend accounts that violate these terms. Upon termination, your account data will be deleted according to our Privacy Policy.
8. Contact Information
General inquiries: support@serenya.ai
Legal matters: legal@serenya.ai
Technical support: support@serenya.ai
Privacy Policy
Last Updated: January 2025
1. Information We Collect
Account Information: Name and email address from Google/Apple sign-in
Usage Data: Aggregated, anonymized usage statistics for service improvement
Technical Data: Basic device information for security and compatibility
2. Information We DON'T Collect
We do not collect, store, or have access to:
- ❌ Your health documents or medical information
- ❌ Analysis results or health insights
- ❌ Personal identifying information from lab results
- ❌ Location data or device contacts
- ❌ Browsing history or other apps usage
3. How We Process Medical Documents
Documents are processed instantly using secure AI systems. Documents are permanently deleted immediately after processing. All processing happens in encrypted, secure environments. Your medical information never leaves your device permanently. Results are stored locally on your device only.
4. How We Use Your Information
- Account management and authentication
- Service improvement and development (anonymized data)
- Security monitoring and fraud prevention
- Customer support and communication
- Meeting legal and regulatory requirements
5. Data Security
End-to-end encryption for all data transmission. Bank-level security with GDPR and HIPAA compliance. Regular security audits and compliance checks. Multi-factor authentication support. Secure, encrypted storage for account data.
6. Your Privacy Rights
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format
- Opt-out: Unsubscribe from communications
- Withdraw Consent: Revoke permissions at any time
7. Data Sharing
We do NOT share your personal information with third parties. Exceptions: When required by law, to protect our rights, or with your consent. Anonymous, aggregated data may be used for research (no personal identification).
8. Contact Information
Privacy questions: privacy@serenya.ai
Data requests: data@serenya.ai
General support: support@serenya.ai
Security concerns: security@serenya.ai
Medical Disclaimer
Important Medical Disclaimer
Serenya is for educational and informational purposes only and is not intended to provide medical advice, diagnosis, or treatment.
Not a Substitute for Professional Medical Advice
The information provided by Serenya should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
No Doctor-Patient Relationship
Use of Serenya does not create a doctor-patient relationship between you and Serenya or any healthcare professional.
Emergency Situations
If you are experiencing a medical emergency, call your local emergency number immediately. Do not rely on Serenya for emergency medical situations.
Accuracy Limitation
While we strive for accuracy, Serenya's AI analysis may contain errors or omissions. Lab results should always be interpreted by qualified healthcare professionals in the context of your complete medical history.
Consult Your Healthcare Provider
Always discuss your lab results and any concerns with your healthcare provider. They are best positioned to interpret your results in the context of your overall health and medical history.
No Treatment Recommendations
Serenya does not provide treatment recommendations or suggest medications. Any health-related decisions should be made in consultation with qualified healthcare professionals.
Liability Disclaimer
Serenya disclaims any liability for decisions made based on information provided by our service. Users assume full responsibility for any actions taken based on Serenya's analysis.
Questions About Our Legal Terms?
Our team is here to help clarify any questions you may have.